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Activity overview
Latest activity by support agent-
support agent created an article,
Return or Exchange
Yes! If you’d prefer to exchange the item for something else, rather than receive a refund, visit your local store. To qualify for an exchange, your purchases must be returned within 60 ...
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support agent created an article,
Order status and Tracking
Orders status and trackingYou can check on your online order status through the ‘My Orders’ section, if you placed the order while logged in to your account. Here, your order will be displayed as:P...
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support agent created an article,
What is an online payment?
Our online payment service allows you to finalise a payment online for an order you placed in-store, saving you time and effort and from having to return to store to finalise your order....
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support agent created an article,
When can I collect my order?
When your order is ready for collection is determined on stock availability. We will provide an estimate during the checkout process however you will be contacted by your nominated collectio...
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support agent created an article,
Do you deliver to everywhere in Australia?
We deliver to many locations in Australia, however we do not have delivery arrangements in place that cover the entire country. If we do not have a delivery service in your area, we would be mor...
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support agent created an article,
Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...
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support agent created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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support agent created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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support agent created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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support agent created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...